Please e-mail questions and returns requests to:  sales@cquence.net

• All returns for exchanges and/or refunds must occur within 30 days of receipt of product. After 30 days, this policy becomes null and void

• Depending on inventory availability, returns may take up to 6-8 business days to be processed and shipped through our Warehouse.

• The buyer is responsible for all return shipping charges, unless Cquence authorizes a return shipment label to be issued.

• We will recharge the shipping fee for all packages returned to us due to an undeliverable address and a 20% restocking fee will be applied.

• We require authorization on all incoming returns/exchanges. Returns sent without prior authorization will be assessed a 20% restocking fee

EXCHANGES

We will process exchanges for a different item based on availability. Please keep in mind that our inventory fluctuates rapidly and frequently we do not have all products available at all times.

• If we make a mistake by shipping you the incorrect item due to a catalog or warehouse problem, we will rectify the situation, either by shipping you the correct item, or processing a refund including your shipping charges

• If the customer ordered for the wrong application, then all shipping charges are the customer’s responsibility and a 20% restocking fee will be applied

RETURN FOR REFUND

A refund will be remitted to you via your credit card or via company check for the merchandise amount minus the original shipping and handling fees unless Cquence is responsible for the return. If Cquence is responsible for the return (which will be determined by Cquence), then no re-stocking fee will be charged to the customer. Refunds will be issued as same payment type (PayPal or credit card) or by company check.

It can take up to 4 weeks for a refund check to be sent. If a credit card refund is processed, you should see a credit on your next month’s statement.

WARRANTY TERMS & CONDITIONS

Cquence offers 120 day warranty on warped or damanged  rotors. In its sole judgment and discretion, will determine whether product returns are covered under warranty due to damage caused by manufacturers’ defects.

* * * * * * * WARRANTY IS VOID IF NOT INSTALLED BY ASE CERTIFIED MECHANIC* * * * * * *

We DO NOT issue call tags for warranty returns. Once the item has been received and is, in fact, deemed defective by our returns department, a new item will be shipped out to you, or we will issue a refund for the product. You will not be charged a reshipment fee if the item is deemed as defective.

We understand that due to the nature of our product you may not be able to wait for the return process and you need your vehicle to be repaired immediately. You may choose one of two options:

• You are welcome to place a new order for the parts that you need, repair your vehicle, and then return the defective parts. If we are to deem the parts defective, we will provide a refund to you for the new order. Please call us at 888-862-2234 to place an order for any replacement parts.

• Have an ASE certified mechanic inspect the brakes and fax us a report to 888-862-2234 of the inspection. If the rotors are found to be warped or cracked, Cquence will send you out replacements.

Our warranty does NOT cover the following:

• Normal wear and tear on both rotors and pads
• Brake noise, including squealing
• Any rust or discoloration on the rotor

Warranty is void if:

• Failure to install by a qualified and ASE certified mechanic
• Use for racing applications, track day, or similar use

Cquence will at its discretion either replace the warranted part, or issue a credit for the purchase price of the part. In no circumstance will Cquence be liable to the buyer for more than the purchase price of the product. Cquence will not be liable for any loss, damage, cost of repair, or any other damages arising as the result of a warranty claim.

PLEASE INCLUDE THE FOLLOWING WITH ALL RETURNED ITEMS

• A copy of your invoice or packing slip
• A short but precise note listing the reason(s) for the return and/or exchange
• If returning a part for a warranty return, please include a copy of your receipt from the mechanic who installed your parts

For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt for proof of delivery.

PLEASE SEND ALL RETURNS TO:

Cquence, Inc.

687 N. Benson Ave. #B

Upland, CA 91786

Cquence reserves the right and will charge a restocking fee of 20% of the retail value of any and all merchandise that is returned for a refund.

IMPORTANT NOTICE:  Inspect condition of parts and correctness of size and application before attempting installation.

It is the responsibility of the customer/installer to verify the correctness of the size and application of all parts before installation. Accordingly, please follow these guidelines when you receive your parts:

• Before opening the package, check for accuracy by matching the part number on the box with the part number on the invoice or packing slip. If it matches please proceed, otherwise contact us immediately.

• In the event the product needs to be returned, the box must be in good shape to return and restock. Carefully open the box taking care not to damage the parts or the packaging and keep the box.

• Inspect the parts for apparent damage and missing items. If no apparent damage and missing items are found please proceed, otherwise contact us immediately.

Mock up or lay out the assembly of the item on a clean soft surface to avoid damage to the parts. Make sure the parts received are what you actually want before proceeding to install. If unsure, contact us immediately. Otherwise, once installation is attempted, the parts are no longer unused, uninstalled, and in resalable condition.

For all other questions or concerns please contact us.