Shipping
At Cquence, it is our goal to provide excellent parts and service. We believe that part of accomplishing this involves verifying your vehicle information before processing your order. We do this in an effort to prevent any costly issues, but more importantly to ensure that you acquire the correct parts as all brake rotors are custom made to order (except OE replacement brake rotors). Not supplying your vehicle information can delay your order.
Processing Time
After we have verified your vehicle information, it can take anywhere from 1-5 business days to process your order, but generally take 2-3 business days prior to shipment. This means sometimes it can take up to two weeks for a package to arrive at your doorstep. Generally, US customers can expect to see their item, in hand within 6-10 business days. Manufacturing time of the brake rotors involves machining and zinc plating.
Orders placed by 1 p.m. Pacific Standard Time usually begin processing the same day if your vehicle information has been verified.
Free Shipping
Shipping is FREE on orders of $100.00 or more for the lower 48 states. Some restrictions do apply (see below).
Size and weight—free shipping does not apply if your order is greater than a combined weight of 90 pounds. Typically, orders this heavy require to be shipped in multiple packages in order to prevent damage and to pass shipping restrictions. Although free shipping does not apply to these types of packages, we will offer a discounted rate on shipping and handling.
If you are from Alaska, Hawaii, Puerto Rico, the US Virgin Islands or an APO/FPO address, please contact us with your zip code prior to ordering for shipping quotes. We may be able to offer free shipping for select zip codes.
Orders eligible for free shipping will be delivered through a standard ground shipping method selected by Cquence and may have to ship in multiple packages. We also require a physical address, business or residential and not a PO BOX in order to deliver your package. Express shipping is not eligible as a free shipping method.
Cquence reserves the right to end or change the free shipping offer at any time.
International Shipping
For international orders, shipping cost is by weight and size. Please contact us directly for shipping quotes.
Due to customs, there are instances where packages may be delayed for shipment to international customers.
Expediting Your Order
We understand that obtaining brake parts can be a time sensitive matter.
Patrons have the option to expedite their order the following ways:
1. Opt out on zinc plating -- opting out on zinc plating will cut down the processing time of your order in half.
2. Paying for express mail service.
Damaged Packages
Upon the delivery of your package, if you notice that there are signs of substantial damage done to the package, which may have affected your items, please refuse the package. Once you have refused the package, contact us after as soon as possible at main@cquence.net or call directly at 888-862-2234 to speak with customer care representative. We will move forward with a claim and proceed with a replacement order.
If the damage done to the package is minor and you feel your order has not been affected you can still accept the shipment but be sure to make note of it on your delivery receipt.